Frequently Asked Questions
Everything you need to know about our precision engineering supplies and services.
What is the standard lead time for industrial equipment orders?
Standard stock items typically ship within 2-3 business days. For custom-engineered components or bulk industrial orders, lead times generally range from 10 to 15 business days depending on technical specifications.
Do you provide technical documentation and CAD files for your products?
Yes, we provide comprehensive spec sheets and downloadable CAD files for the majority of our inventory to assist in your project planning. These can be found on the individual product pages.
What shipping methods are available for heavy machinery parts?
We offer standard ground shipping, expedited air freight, and LTL (Less Than Truckload) freight options for oversized or heavy items. Shipping costs are calculated at checkout based on weight and destination.
What is your return policy for precision components?
Unused and unopened items in their original packaging can be returned within 30 days of delivery. Please note that custom-machined parts or special orders are non-refundable unless a manufacturing defect is present.
Do you offer bulk pricing or corporate accounts?
Absolutely. We offer tiered pricing for high-volume orders. Businesses looking for recurring procurement can apply for a corporate account to receive dedicated support and net-30 payment terms.
How do you ensure the quality and tolerance of your engineering products?
All Triangle Engineering products undergo rigorous quality control testing and adhere to ISO standards. We provide Certificates of Conformance (CoC) upon request for all precision-manufactured batches.